Last updated: June 23rd, 2026

This Privacy Policy explains how Chalyano, also operating as Diamond House Jewellery, collects, uses, and protects your personal information when you visit our website, place an order, reserve a piece, or communicate with us through our online store.

In this Privacy Policy, “we,” “us,” and “our” refer to Chalyano. “You” and “your” refer to the customer, website visitor, or any individual whose personal information we collect through our website or services.

By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or how we handle customer information.

Any updated version will be posted on this page with a new “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information to provide our services, process orders, confirm reservations, arrange delivery or showroom pickup, communicate with you, improve our website, and protect our business and customers.

The information we collect depends on how you interact with our website and services.

Personal Information We Collect

Personal information means information that can identify you or be connected to you.

This may include your name, phone number, email address, billing address, shipping address, order details, payment confirmation, and any information you choose to share with us when contacting our team.

Information You Provide to Us

You may provide personal information when you:

1. Place an order or reservation through our website.
2. Create or use a customer account.
3. Contact us through email, phone, WhatsApp, or our website.
4. Request delivery, showroom pickup, returns, repairs, or customer support.
5. Ask questions about a product, service, or order.
   
   Some information is required to complete your order or reservation. If you choose not to provide certain information, we may not be able to provide the requested service.

Information Collected Automatically

When you visit our website, certain information may be collected automatically. This may include your device information, browser type, IP address, pages viewed, time spent on the website, and how you interact with our website.

We may collect this information through cookies, pixels, and similar technologies. This helps us improve the website, understand customer behaviour, and provide a better shopping experience.

Information from Third Parties

We may receive information from third parties that help us operate our website and provide our services.

This may include Shopify, payment processors, delivery partners, marketing platforms, analytics providers, and other service providers involved in processing orders, payments, reservations, delivery, customer support, or website performance.

Any information received from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information to:

1. Process orders, reservations, payments, returns, and exchanges.
2. Confirm product availability, delivery, or showroom pickup.
3. Communicate with you about your order, reservation, or customer service request.
4. Create and manage customer accounts.
5. Arrange shipping, delivery, or pickup.
6. Provide product support, repairs, or aftercare.
7. Send updates, offers, or marketing communications where permitted.
8. Improve our website, services, and customer experience.
9. Prevent fraud, protect our business, and maintain website security.
10. Comply with legal, regulatory, or business obligations.

Marketing and Communication

We may use your contact information to send you updates, offers, product information, or promotional messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still contact you about your orders, reservations, payments, returns, repairs, or other service-related matters.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website performance, and support marketing or advertising activity.

You can choose to remove or block cookies through your browser settings. Please note that blocking cookies may affect how some parts of the website work.

For more information about cookies used by Shopify-powered stores, you may review Shopify’s cookie policy here.

How We Share Personal Information

We may share personal information with trusted third parties when necessary to provide our services, operate our website, or comply with legal requirements.

This may include:

1. Website and e-commerce service providers, including Shopify.
2. Payment processors.
3. Delivery and fulfilment partners.
4. Customer support providers.
5. Marketing and advertising partners.
6. Analytics and website performance providers.
7. Professional advisors, where required.
8. Authorities, regulators, or legal parties where required by law.

We only share personal information where necessary for business, service, legal, or security purposes.

Third-Party Websites and Links

Our website may include links to third-party websites or platforms. If you visit a third-party website, their own privacy policy and terms will apply. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites that are not controlled by us.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete the information where appropriate.

Security and Retention

We take reasonable steps to protect your personal information. However, no online system or method of communication is completely secure. We keep personal information for as long as needed to provide our services, manage orders and reservations, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Your Rights

Depending on where you live, you may have rights regarding your personal information. These rights may include the right to request access to your personal information, correct inaccurate information, request deletion, withdraw consent, restrict processing, or ask for a copy of the personal information we hold about you. These rights may not apply in all cases and may be subject to legal limits. To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have any concerns about how we handle your personal information, please contact us first so we can review and respond to your concern. Depending on your location, you may also have the right to contact your local data protection authority.

International Users

Your personal information may be processed, stored, or transferred outside the country where you live.

This may happen when we use third-party service providers, website platforms, payment processors, or other business partners located in different countries.

By using our website and services, you understand that your information may be transferred and processed outside your country of residence, where privacy laws may differ.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to make a privacy-related request, please contact us at sales@diamondshousejewellery.com